snoqualmie casino guest relations representative job description

You may wish to prioritize candidates who have post-secondary education in hospitality, such as a certificate, associate degree or bachelor’s degree in hospitality management or tourism.įormal licensing is not required to work as a Guest Relations Agent, but voluntary certifications are available. Guest Relations Agent education and training requirementsĪ high school diploma or equivalent is generally the minimum education necessary for a Guest Relations Agent. Hiring managers at large hotels and resorts may wish to focus on candidates who have worked previously in Guest Relations careers at smaller properties due to the increased responsibility that comes with catering to the needs of a greater number of guests. As a result, you may want to look for candidates who have one or more years of experience in a related position, such as Front Desk Clerk or Customer Service Representative. However, having a strong background in customer service or hospitality can be an asset. Guest Relations Agent experience requirementsĪt many hotels and resorts, a Guest Relations Agent is an entry-level position. Familiarity with hotel health and safety standards.Computer skills to utilize reservation systems, email and customer relationship management software.Multitasking skills to attend to the needs of multiple guests at once.

Robust knowledge of the local area to make dining and activities recommendations.Attentiveness to detail to properly log guest interactions and create welcome packets.Strong oral communication skills to interact with guests and coworkers.Problem-solving skills to offer solutions when guests lodge complaints.Active listening skills to understand guests’ needs and desires.Some qualifications that can help you identify quality candidates as you review applications and resumes include: Success in a Guest Relations role requires the right mix of skills. Guest Relations Agent skills and qualifications When they recommend fee-based additional services such as spa treatments, room service and activities, they also increase revenue to benefit a hotel’s bottom line. They also resolve issues, freeing coworkers to focus on other job duties to improve the overall efficiency of an establishment. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. A Guest Relations Agent helps a hotel, resort or casino deliver exceptional service to guests.

Snoqualmie casino guest relations representative job description